Operations & Administration

Office manager, administrative officer, procurement or logistics assistant — I keep the organisation running.

You hold the office together — supplies, files, suppliers, schedules — and you want to do it as a system rather than from memory.

What you'll be able to do

• Write a procedure another person can follow without asking you
• Run a clean procurement: request, three quotes, comparison, order, receipt
• Keep stock records that reconcile to what is on the shelf
• Set up a filing system, paper and digital, that survives an audit
• Build a simple service dashboard your director reads weekly

How it's built

Free open courses on business administration and operations from Saylor Academy and the Open University give the structure, and Google and Microsoft publish free office productivity training. We add the procurement and documentation rules that donors and auditors apply here.

What you earn

• Free completion records from the open providers
• An LES Institute certificate covering an assessed procedure manual, procurement file and stock reconciliation

Requirements

• Secondary school completion
• Basic computer use
• A laptop for the documentation work, or centre access